#1 IT Support | Maintenance Support | IT Outsource Malaysia
IT Support allow your company to focus on your business objectives by providing relief from the challenges of day-to-day IT functions. We offers a comprehensive range of network IT Support and maintenance services to keep your business running smoothly.
Whether your business is at multiple sites, or a single location, today’s work environment requires an IT infrastructure to be up at all times. We provides proactive maintenance services, remote and onsite IT Support, troubleshooting, along with ongoing IT network monitoring.
We ensure business continuity and performance by servicing our clients’ technical environments and keeping their networks accessible and operating efficiently. Our IT Support packages are diverse and include server maintenance, remote support.
Our hands-on technical support team analyze your systems and carry out any remedial action required with recommendations to reduce downtime.
| Support Plan | SMB 8 | SMB 10 | SMB 15 | SMB 20 | SMB 30 |
| 10-14 PC 0-2 Servers | 15-20 PC 0-3 Servers | 21-25 PC 0-4 Servers | 26-30 PC 0-4 Servers | 31-50 PC 0-6 Servers | |
| Total Monthly Onsite Support Time Included: | 4 Hour Onsite for 1 Trip | 4 Hour Onsite for 2 Trip | 4 Hour Onsite for 3 Trip | 4 Hour Onsite for 4 Trip | 4 Hour Onsite for 5 Trip |
| Scope of Coverage: | 8am-6pm – Monday Through Friday- Remote and On-site Service | ||||
| Monthly Cost: | |||||
| Now (limited time only) | – | – | – | – | – |
| You Save | – | – | – | – | – |
| PROACTIVE MAINTENANCE | |||||
| Remote Monitoring of Servers | √ | √ | √ | √ | √ |
| Monthly Scheduled Server Maintenance | √ | √ | √ | √ | √ |
| Monthly Health Reporting | √ | √ | √ | √ | √ |
| Microsoft Updates and Patch Management | √ | √ | √ | √ | |
| Network Resource Monitoring | √ | √ | √ | √ | |
| Monitoring and Maintenance of Additional Servers (more than plan package) | RM120.00 per month server | ||||
| Automatic Problem Escalation & Resolution | √ | √ | √ | √ | |
| TECHNICAL SUPPORT | |||||
| On-site Support | 4 hours | 8 hours | 12 hours | 16 hours | 20 hours |
| Remote Support of Servers and Network Resources | Unlimited | ||||
| Emergency On-site Support | 6 Hrs Response / NBD | 4 Hrs Response / NBD | |||
| Network Security Auditing | √ | √ | √ | √ | |
| Vulnerability Scanning | √ | √ | √ | √ | √ |
| Free Spyware / Malware Removal Agent | √ | √ | √ | √ | √ |
| Firewall Management and Monitoring | √ | √ | √ | √ | |
| Antivirus \ Antispam Management | √ | √ | √ | √ | |
|
BACKUP & DISASTER RECOVERY |
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| Unlimited Backup Management & Support | √ | √ | √ | √ | √ |
| SERVICES & BENEFITS | |||||
| Asset Tracking and Management | √ | √ | √ | ||
| IT Purchasing and Guidance | √ | √ | √ | ||
| Discounts on Projects & Installations | √ | √ | √ | ||
| Support for Multiple Office Locations | √ | √ | |||
| Microsoft Certified Managed Service | √ | √ | √ | ||
| Priority Response Times | √ | √ | √ | √ | √ |
| Additional Hours | RM150/hr | ||||
| * Onsite Support time are quote base on 1 engineer, if 2 engineer are place onsite, the time allocate will be multiplier by 2 and soon. | |||||
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