Description
SMB15: 0-4 Servers, 21-25 Workstations | |
Time allotment: | 15 hours/ month |
Scope of Coverage: | 8am-6pm – Monday Through Friday- Remote and On-site Service |
Support Plan: SMB15 |
Supports 21-25 PC | 0-4 Servers |
Total Monthly Onsite Support Time Included: | 15 hours |
PROACTIVE it MAINTENANCE | |
24×7 Remote Monitoring of Servers | √ |
Monthly Scheduled Server Maintenance | √ |
Monthly Health Reporting | √ |
Microsoft Updates and Patch Management | √ |
Network Resource Monitoring | √ |
Monitoring and Maintenance of Additional Servers (more than 2) | RM200.00 per month server |
Automatic Problem Escalation & Resolution | √ |
TECHNICAL SUPPORT | |
On-site Support | 15 hours per month |
Remote Support of Servers and Network Resources | Unlimited |
Emergency On-site Support | 10% Discount |
SECURITY SERVICES | |
Network Security Auditing | √ |
Vulnerability Scanning | √ |
Free Spyware / Malware Removal Agent | √ |
Antivirus Antispam Management | √ |
BACKUP & DISASTER RECOVERY | |
Secure Cloud | Remote Data Backup | |
Unlimited Backup Management & Support | √ |
SERVICES & BENEFITS | |
Asset Tracking and Management | √ |
IT Purchasing and Guidance | √ |
Discounts on Projects & Installations | √ |
Support for Multiple Office Locations | |
Microsoft Certified Managed Service | √ |
Priority Response Times | √ |
Additional Hours | RM120/hr |
* Onsite Support time are quote base on 1 engineer, if 2 engineer are place onsite, the time allocate will be multiplier by 2 and so on. |
Steven Soh –
We offer the full range of IT Support Services that you would expect from a professional IT support provider.