Description
| SMB15: 0-4 Servers, 21-25 Workstations | |
| Time allotment: | 15 hours/ month |
| Scope of Coverage: | 8am-6pm – Monday Through Friday- Remote and On-site Service |
|
Support Plan: SMB15 |
Supports 21-25 PC | 0-4 Servers |
| Total Monthly Onsite Support Time Included: | 15 hours |
| PROACTIVE it MAINTENANCE | |
| 24×7 Remote Monitoring of Servers | √ |
| Monthly Scheduled Server Maintenance | √ |
| Monthly Health Reporting | √ |
| Microsoft Updates and Patch Management | √ |
| Network Resource Monitoring | √ |
| Monitoring and Maintenance of Additional Servers (more than 2) | RM200.00 per month server |
| Automatic Problem Escalation & Resolution | √ |
| TECHNICAL SUPPORT | |
| On-site Support | 15 hours per month |
| Remote Support of Servers and Network Resources | Unlimited |
| Emergency On-site Support | 10% Discount |
| SECURITY SERVICES | |
| Network Security Auditing | √ |
| Vulnerability Scanning | √ |
| Free Spyware / Malware Removal Agent | √ |
| Antivirus Antispam Management | √ |
| BACKUP & DISASTER RECOVERY | |
| Secure Cloud | Remote Data Backup | |
| Unlimited Backup Management & Support | √ |
| SERVICES & BENEFITS | |
| Asset Tracking and Management | √ |
| IT Purchasing and Guidance | √ |
| Discounts on Projects & Installations | √ |
| Support for Multiple Office Locations | |
| Microsoft Certified Managed Service | √ |
| Priority Response Times | √ |
| Additional Hours | RM120/hr |
| * Onsite Support time are quote base on 1 engineer, if 2 engineer are place onsite, the time allocate will be multiplier by 2 and so on. | |
Steven Soh –
We offer the full range of IT Support Services that you would expect from a professional IT support provider.