When you’re having trouble with your computer/pc, you have two basic option.
One choice is to fix the problem yourself. The other choice is to get someone else to fix it for you. You actually have several computer service options, including tech support if your warranty is still valid, or paying someone else to fix the problem for you.
Your pay-to-fix options usually boil down to just two options: onsite computer repair and online/remote computer repair.
So how do you decide? Do you take your computer to one of the many local computer repair shops to get it worked on or do you hire an online service to remotely connect to your computer and/or walk you through the solution to the problem?
It’s not always an easy decision but there are several questions you can ask yourself that will help make the best choice more obvious.
Do You Suspect a Serious Hardware or Software Problem?
If you suspect a serious hardware or software problem, an online computer repair service won’t do you much good. Any kind of problem that prevents you from successfully connecting to the Internet will likely prevent a remote support agent from connecting to your PC over that same Internet.
Some serious hardware/software problems include:
1. Problems powering on the computer (screen is completely blank, no power to the computer at all, etc.)
2. Issues that prevent Windows from loading (Blue Screen of Death, problems logging in to Windows, etc.)
3. Any issue accessing the Internet
If you’re experiencing the sorts of problems like the ones I mentioned above, I highly recommend seeking service from a qualified local computer repair service instead.
You could still contact an online repair service but you’ll probably be sent to a local repair shop and likely incur a charge for that referral. There’s no reason to waste your money getting a referral from a biased source like this.
Some online computer repair services will attempt to walk you through a step-by-step resolution to a serious problem that they can’t remotely fix themselves. While that’s certainly a better use of your money than a simple referral, you should know that whatever troubleshooting information they provide over the phone is probably available online, completely free of charge, from a computer repair website – like the one you’re on now!
Online computer repair services might not be able to fix every problem under the sun, but if they can fix yours, they’re often the better, and for sure the fastest, bet.
However, if it’s just about getting the job done right and getting it done fast, you’ll probably be better off choosing online computer repair service.