IT Support Plan and Pricing

IT Support allow your company to focus on your business objectives by providing relief from the challenges of day-to-day IT functions.

Support Plan SMB 8 SMB 10 SMB 15 SMB 20 SMB 30
10-14 PC 0-2 Servers 15-20 PC 0-3 Servers 21-25 PC 0-4 Servers 26-30 PC 0-4 Servers 31-50 PC 0-6 Servers
Total Monthly Onsite Support Time Included: 8 hours 10 hours 15 hours 20 hours 30 hours
Scope of Coverage: 8am-6pm – Monday Through Friday- Remote and On-site Service
Monthly Cost:
Now (limited time only)
You Save
PROACTIVE MAINTENANCE
24×7 Remote Monitoring of Servers
Monthly Scheduled Server Maintenance
Monthly Health Reporting
Microsoft Updates and Patch Management
Network Resource Monitoring
Monitoring and Maintenance of Additional Servers (more than plan package) RM120.00 per month server
Automatic Problem Escalation & Resolution
TECHNICAL SUPPORT
On-site Support 8 hours per month 10 hours per month 15 hours per month 20 hours per month 30 hours per month
Remote Support of Servers and Network Resources Unlimited
Emergency On-site Support 10% Discount 20% Discount
Network Security Auditing
Vulnerability Scanning
Free Spyware / Malware Removal Agent
Firewall Management and Monitoring
Antivirus \ Antispam Management

BACKUP & DISASTER RECOVERY

Unlimited Backup Management & Support
SERVICES & BENEFITS
Asset Tracking and Management
IT Purchasing and Guidance
Discounts on Projects & Installations
Support for Multiple Office Locations
Microsoft Certified Managed Service
Priority Response Times
Additional Hours RM80/hr
* Onsite Support time are quote base on 1 engineer, if 2 engineer are place onsite, the time allocate will be multiplier by 2 and soon.