Description
| SMB20: 1 Servers, 5-9 Workstations | |
| Time allotment: | 4 hours/ month |
| Scope of Coverage: | 8am-6pm – Monday Through Friday- Remote and On-site Service |
|
Support Plan: Starter |
Supports 5-9 PC | 1 Servers |
| Total Monthly Onsite Support Time Included: | 4 hours |
| PROACTIVE MAINTENANCE | |
| 24×7 Remote Monitoring of Servers | |
| Monthly Scheduled Server Maintenance | |
| Monthly Health Reporting | |
| Microsoft Updates and Patch Management | √ |
| Network Resource Monitoring | |
| Monitoring and Maintenance of Additional Servers (more than 2) | RM200.00 per month server |
| Automatic Problem Escalation & Resolution | |
| TECHNICAL SUPPORT | |
| On-site Support | 4 hours per month |
| Remote Support of Servers and Network Resources | 8 Cases per month |
| Emergency On-site Support | |
| SECURITY SERVICES | |
| Network Security Auditing | |
| Vulnerability Scanning | √ |
| Free Spyware / Malware Removal Agent | √ |
| Antivirus Antispam Management | |
| BACKUP & DISASTER RECOVERY | |
| Secure Cloud | Remote Data Backup | |
| Unlimited Backup Management & Support | |
| SERVICES & BENEFITS | |
| Asset Tracking and Management | |
| IT Purchasing and Guidance | |
| Discounts on Projects & Installations | |
| Support for Multiple Office Locations | |
| Microsoft Certified Managed Service | |
| Priority Response Times | √ |
| Additional Hours | RM120/hr |
| * Onsite Support time are quote base on 1 engineer, if 2 engineer are place onsite, the time allocate will be multiplier by 2 and so on. | |
Steven Soh –
Professionalism, Quality, Responsiveness, Value