Description
SMB20: 1 Servers, 5-9 Workstations | |
Time allotment: | 4 hours/ month |
Scope of Coverage: | 8am-6pm – Monday Through Friday- Remote and On-site Service |
Support Plan: Starter |
Supports 5-9 PC | 1 Servers |
Total Monthly Onsite Support Time Included: | 4 hours |
PROACTIVE MAINTENANCE | |
24×7 Remote Monitoring of Servers | |
Monthly Scheduled Server Maintenance | |
Monthly Health Reporting | |
Microsoft Updates and Patch Management | √ |
Network Resource Monitoring | |
Monitoring and Maintenance of Additional Servers (more than 2) | RM200.00 per month server |
Automatic Problem Escalation & Resolution | |
TECHNICAL SUPPORT | |
On-site Support | 4 hours per month |
Remote Support of Servers and Network Resources | 8 Cases per month |
Emergency On-site Support | |
SECURITY SERVICES | |
Network Security Auditing | |
Vulnerability Scanning | √ |
Free Spyware / Malware Removal Agent | √ |
Antivirus Antispam Management | |
BACKUP & DISASTER RECOVERY | |
Secure Cloud | Remote Data Backup | |
Unlimited Backup Management & Support | |
SERVICES & BENEFITS | |
Asset Tracking and Management | |
IT Purchasing and Guidance | |
Discounts on Projects & Installations | |
Support for Multiple Office Locations | |
Microsoft Certified Managed Service | |
Priority Response Times | √ |
Additional Hours | RM120/hr |
* Onsite Support time are quote base on 1 engineer, if 2 engineer are place onsite, the time allocate will be multiplier by 2 and so on. |
Steven Soh –
Professionalism, Quality, Responsiveness, Value